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WHAT OUR CUSTOMERS THINK OF US

On completion of projects we always ask our customers for feedback. Here are some examples from the written feedback we have received. We can supply details of names for attributing quotes on request.
"Care Equation have continued to deliver quality products, with little guidance and time and to a high specification. The [Performance Improvement Councils] analysis in particular was provided to a very tight timescale and the quick turn around was greatly appreciated" (Commission for Social Care Inspection)
"It was a relief to be able to leave this complex piece of work in such capable hands! I was very impressed with the calm and determined way you set about getting this project into shape, managing both tasks and people in a thoroughly competent and professional manner" (National Children's Bureau)
"I have found working with [Care Equation] very easy. We set the scope for the work and the end product from you is of the highest quality. Your knowledge of the policy area helped because it means that you have been able to apply lots more initiative in handling the responses without needing to refer back to us! The daily charge for your time is very favourable. Coupled with the quality of the work and delivering to time means that we get value for money" (Commission for Social Care Inspection)
"The team carried out a thorough piece of work against tight timescales. The resulting report has been described as excellent by many who have received it" (NHS Health and Social Care Information Centre)
"Another extremely well executed project carried out by Care Equation on behalf of the East Sussex DAAT. The team worked within tight deadlines and ensured that the DAAT was fully updated as to the project progress. Care Equation delivered a completed project that was, again, well received by all" (East Sussex Drug and Alcohol Action Team)
"I was very pleased at the level of commitment and enthusiasm Care Equation gave to this project. They seemed genuinely interested in the subject matter and I firmly believe this led to the high quality outcome achieved. Care Equation will be the first organisation we contact to discuss future similar projects." (Adur Arun and Worthing Primary Care Trust)
"Our experience of working with Care Equation has been excellent and we look forward to working with you again in the future" (Macmillan Cancer Relief)
"The team worked incredibly hard to follow the project outline and delivered results which exceeded our expectations. They liaised with the DAAT, providing regular updates and produced a well researched, well written and very well presented research project. The resulting study was delivered within the agreed timescale and provided the DAAT with a well balanced understanding of local trends of crack use and the needs of the individuals misusing crack. The assessment will enable us to determine which treatment services are appropriate and the way in which they should be delivered. We would be certain to re-commission Care Equation and The Foundry to complete future project work on our behalf." (East Sussex Drug and Alcohol Action Team)
"The action plan took account of prior work, applied appropriate national research in the area of needs planning, and proposed a model that covered the full scope of issues we needed to be addressed. It was not over-complex. I was personally impressed with the speed and accuracy with which you were able to pick up this work from the various points that we had taken it to already, and understand our labyrinthine information systems. Both of these were vital pre-requisiters to designing the action plan." (Gloucestershire Social Services)
"Following the comments from the three PPI [Patient & Public Involvement] Forums, you were able to provide them with the support they needed at the time to get to grips with a highly complex and urgent amount of material and decisions." (South Downs Council for Voluntary Services)
"We have come to rely heavily on Care Equation's input to our performance development work and greatly appreciate the professionalism and commitment that you bring to this complex area of work, often in the face of challenging time scales. But perhaps the most important contribution you have made is through your enabling approach, and the longer term benefits to our team that have flowed from this." (Department of Health, Social Services Inspectorate)
"It has been a real pleasure working with Care Equation on this research. They have a real understanding of both the challenges and the delights of working in the public sector. We would highly recommend Care Equation and would commission their services for future research without hesitation." (West Sussex Drug Action Team)
"We have found Care Equation to offer a very professional and efficient service and would look to employ their services again for similar assignments." (East Sussex County Council)
"Assessors felt that the review was a good quality piece of work, containing valuable information that will make a significant contribution to the debate on the nature of knowledge in social care." (Social Care Institute for Excellence)
"A full and comprehensive picture with useful recommendations for leverage and policy planning" (Worthing Crime and Disorder Reduction Partnership)
"Well prepared, well presented, very relevant and timely. Fantastic to find that there is a wealth of very relevant information we did not know about."
"Excellent and informative. Very good format and presentation."
"Extremely helpful. I will take a lot away with me that I will be able to effectively apply in my work"
(Feedback from participants of Community Profiling Training Courses)